When I plan for a trip I normally start with where I want to go and why I want to go there. So this year I decided to go see my favorite baseball team play in their home town for my birthday. Once I decided this then called my cousin and asked him to go with me. Here is where the fun comes in. I live in Orlando and he lives in Atlanta and we want to meet in NYC at the airport around the same time to save money on the cab. So I spent about a month looking at the different airlines to see what airport in NYC we should fly into and what airlines we should fly to get in with in 30 min of each other. Well Delta seemed to be the way for us to go. So I called my cousin and told him what flights to book from Atlanta to NYC LaGuardia . We booked our flights and I was to arrive with in 30 min. of him. About a month after the booking Delta called me and to let me know that my flight had been redirected somewhere other than LaGuardia and now instead of leaving in the early morning I would be leaving at the time I was originally scheduled to arrive. Well that does not work when you are meeting someone and getting in 2.5 hrs late. I let them know this would not work and explained why we choose their airline and how I needed to be in near the original time. The said there was no way to do this. So, while on the phone with them I went online and pulled up flights for that day. Well there was a way. I could fly to Atlanta and get on the same flight as my cousin and then we could go from there together. Yes, if they had just tried they could have figured this one out to begin with since I had told them I was meeting my cousin and let them know what flight he was on out of Atlanta.
Here is my question. Why can I a person at home online see this but the person who works for the airline can not figure this out? This is where customer service comes in. If the person on the phone with me really wanted to give me service she could have seen this. Also why post flights and times for booking if you are going to change them. There is a reason I choose the first flight I had, and NO it is not okay to have me leaving 2.5 hrs later than I had booked.
Airlines are doing less and less for the passengers these days. They now charge you to check your luggage and in return boarding is taking longer because the passengers are now dragging every thing on the plan with them and the over head bins now fill up faster causing some of us to have to have our carry on checked. This is not helping with the reason they are doing. It was started because of the rising fuel cost and they can spend let on fuel if the flight is lighter. Well, how much lighter is it really. I still pack the same amount but now I just carry it onto the flight. My original flight was redirected somewhere else because my flight was not full and so they changed it. This is not service! If I could fly Virgin Atlantic for all my flights I would because they are based on service. I am willing to pay more for a flight if i know the service I am getting is the best possible service the company can give.
After several hours on the phone with Delta the did fix my flights but instead of just doing from the start I wasted half a day with them .
Will I fly Delta again? Most likely not. This is the second trip to NYC I have flown with them and both times they have messed up big time. They would really have to make it worth my while to try them for a third time.
SORRY Delta but your service is very lacking and almost doesn't exist at all.
